Junior Customer Support Manager (part time job)

Genome is everything users need from the traditional banks, but safer, faster and completely online.

We are a Lithuanian-based Electronic Money Institution licensed by the Bank of Lithuania.

Genome is a B2B/B2C EU-oriented company, which offers personal, business, and merchant account opening, payment processing, money exchange, internal, SEPA, and SWIFT transfers, as well as other banking operations completely online. Clients can manage all their funds and accounts within our smart dashboard, which is in a desktop version, or through an app on Android and iOS.

Genome is looking for a Junior Customer Support Manager !

• serve customers by phone, incoming and outgoing calls;
• serve customers by email;
• serve customers through a live chat and social channels;
• escalating issues reported by the clients to the other departments;
• preparation of account confirmation letters/audit documents and answering to VMI requests;
• sending qualified leads to the Sales department;
• providing general information about the products and services to prospective clients;
• providing the suggestions on how to improve the current flows and procedures, Macros/articles for FAQ;
• performing other work assigned by the line manager or CEO.

The working hours are from 16:00 to 20:00.

• experience with Customer Service, preferably in banking or Fintech industry;
• ability to react quickly and adjust to the given tasks;
• expertise in multitasking while using different communication tools(chat, email, phone);
• confidence with implementing new Customer Service processes;
• strong customer orientation and ability to adapt/respond to different types of characters;
• basic knowledge of Excel and Google Sheets;
• fluent in English and Lithuanian.

• covering expenses for participation in professional events.

Salary : €850 - €910 gross monthly* (80 hours per month).

*Final compensation will be determined based on the candidate's qualifications, skills and previous experience.