Security tips and best practices for Genome users

The internet connection must be secure when you access my.genome.eu via the browser or the app. Please refrain from using public Wi-Fi, as it may use unencrypted networks and be prone to hacking attacks.

Ensure that the personal computers, laptops, smartphones, tablets, and other devices that you use to log in to Genome are duly protected with antivirus or other security software.

Please install all the latest available versions of operating systems and software on your devices. Note that all devices should be protected by passwords and, if possible, additional authentication methods (such as biometrics, smart cards, tokens, etc.). It is necessary to prevent their use by other people without the owner's knowledge.

When you sign in to my.genome.eu for the first time, please come up with a strong password that contains upper- and lowercase letters, numbers, and special symbols. It must consist of at least 8 characters. The longer it is – the better. Make sure the password is unique and not used for any other apps, programs, or websites.

Don't share your password with anybody else.

Don't store your password in written form or on your computer, where it can be easily accessed by other people. Instead, memorize it or use a reliable password manager to store it.

Before signing up, it is mandatory that you read through Genome's Terms of Use and Privacy Notice. If you have any questions regarding these, feel free to contact us at support@genome.eu.

Don't fill out your password or other sensitive financial data in the presence of someone else or in public.

Don't leave your Genome app or Genome's website page my.genome.eu unattended when using them.

Genome enables two-factor authentication for all its clients in addition to a password, which comes in the form of mobile app confirmation, OTP, or biometrics. This security measure is in place to prevent malicious third-party logins and other unauthorized actions inside Genome.

Make constant checkups of payments, as Genome's clients have access to the information on incoming and outgoing transfers at all times. Genome's notification center also notifies clients of all completed operations.

After signing up, our clients start a verification process to open a personal or business wallet. During this process, you need to fill out personal and business information and provide some documents to confirm your identity, source of funds, and other data.

We need said procedures in place to eliminate the risks of potential fraudsters and malicious actors using our platform. All the data is collected and processed in a safe manner, as we comply with GDPR, PCI DSS, and PSD2. We ask our clients to carefully fill out all the required information to avoid mistakes and delays in account opening.

Also, during the process, clients undergo video identity verification with the help of Onfido, an AI-powered digital identity solution. Please make sure that you are alone and that nothing obstructs your face during the video identification.