We gathered a team of industry professionals to guide and assist you along every step of using Genome. From onboarding, to business account setup, to API integrations with accounting systems, to merchant application — you always receive professional and timely assistance
Additional services
Professional assistance for Genome business accounts
Additional services
Excellent multi-channel customer service
Chat support
Talk to agents in a live chat on the website for a quick fix and effective answers. Click on a chat icon in the bottom right corner of the page to start the conversation
Email support
Describe your issue or ask a question in a fill-in form available in web or mobile application and receive an answer. Or, write directly at: support@genome.eu
Messenger support
Choose a communication channel that works best for you. We have social media support channels via Facebook Messenger, WhatsApp and Twitter
Additional services
Enjoy the benefits of a professional assistant
Get your answers at the right time
We know how important it is to receive help in time. That’s why we’re available from 8 am to 8 pm (GMT+3) to assist our clients immediately
No more appointments
No need to make time for talking to specialists or advisors. Our support team is available at hand from your smartphone or computer
No bots and auto replies, only live agents
Real people on the other side of the screen who understand your problems and know how to fix them in a timely manner
Additional services
New to Genome? Don’t hesitate to ask for help!
Genome is an electronic money institution that provides all our services online - for your convenience! The same goes for our customer support! Need more information about our personal and business services? Write us an email at support@genome.eu and we will come back to you!
Additional services
Easy sign-up for personal and business accounts
Step 1
Step 2
Additional services
Professional customer care for merchant accounts
Dedicated account managers for merchants in Genome. Get professional help with setting up your merchant account and payment processing
