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Online customer support for online businesses

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Online customer support for online businesses

Additional services

Professional assistance for Genome business accounts

We gathered a team of industry professionals to guide and assist you along every step of using Genome. From onboarding, to business account setup, to API integrations with accounting systems, to merchant application — you always receive professional and timely assistance

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Excellent multi-channel customer service

Genome chat support

Chat support

Talk to agents in a live chat on the website for a quick fix and effective answers. Click on a chat icon in the bottom right corner of the page to start the conversation

Genome email support

Email support

Describe your issue or ask a question in a fill-in form available in web or mobile application and receive an answer. Or, write directly at: support@genome.eu

Genome messenger support

Messenger support

Choose a communication channel that works best for you. We have social media support channels via Facebook Messenger, WhatsApp and Twitter

Get to know what’s available in Genome

Explore Genome, get to know more about our services, types of transfers, business and merchant accounts, and other useful information in our short guides. Visit Genome Help Center to go through FAQs and how-to articles in our blog

Get to know what’s available in Genome

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Enjoy the benefits of a professional assistant

Get your answers at the right time

Get your answers at the right time

We know how important it is to receive help in time. That’s why we’re available from 8 am to 8 pm (GMT+3) to assist our clients immediately

No more appointments

No more appointments

No need to make time for talking to specialists or advisors. Our support team is available at hand from your smartphone or computer

Only live agents

No bots and auto replies, only live agents

Real people on the other side of the screen who understand your problems and know how to fix them in a timely manner

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New to Genome? Don’t hesitate to ask for help!

Genome is an electronic money institution that provides all our services online - for your convenience! The same goes for our customer support! Need more information about our personal and business services? Write us an email at support@genome.eu and we will come back to you!

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Easy sign-up for personal and business accounts

Open account

Use your email or phone number to register at my.genome.eu and upload your ID to start a personal account.

Genome pass the identity verification

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Professional customer care for merchant accounts

Dedicated account managers for merchants in Genome. Get professional help with setting up your merchant account and payment processing

Contact us to find out what we can do for your company

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