General
Pricing is determined by the country of issuance of the identity documents (used for verification). To clients whose documents are issued in the UK, we apply the same pricing conditions as we do for EEA member countries.
List of supported and prohibited countries
Please check the lists of permitted countries for legal and natural users, prohibited countries for clients, beneficiaries, payment destinations, and other relationships, and prohibited activities on this page.
Account fees
Initial EUR IBAN account opening
Free
Monthly account fee
Free
Additional (EUR or multicurrency) account opening
Free
Monthly multicurrency account fee
Free
Account confirmation letter
5 EUR
Dormant account fee (applies monthly after 6 months of inactivity until the balance reaches 0)
10 EUR
Funds safekeeping fee (in case of impossibility to redeem / transfer funds as described in Clause 20.7 of Genome T&Cs; applies starting from 8th day of notification)
0.005 % (but not less than 1 EUR) of the daily balance stored (If your remaining balance is 10 EUR or below, we may apply a one-time fee up to the amount of your remaining balance).
SEPA, internal, and card transfer fees
Incoming / Outgoing transfer inside Genome
Free
SEPA Incoming (Credit and Instant) transfers
Free
SEPA Outgoing (Credit and Instant) transfers
1 EUR
Top-up by non-Genome card (same cardholder only)
3%
Cancellation of outgoing SEPA transfer
20 EUR
Refund (investigation request)
99 EUR
Dispute or search of outgoing wire transferred funds
150 EUR
International transfer fees & currency exchange
SWIFT Incoming transfer
10 EUR (Temporarily unavailable)
SWIFT Outgoing transfer¹
20 EUR (Temporarily unavailable)
Faster Payments Incoming transfer
1 EUR (Temporarily unavailable)
Faster Payments Outgoing transfer²
1 EUR (Temporarily unavailable)
CHAPS Incoming transfer
20 EUR (Temporarily unavailable)
CHAPS Outgoing transfer²
20 EUR (Temporarily unavailable)
TARGET2 (T2) Incoming transfer
20 EUR (Temporarily unavailable)
TARGET2 (T2) Outgoing transfer
20 EUR (Temporarily unavailable)
BACS Incoming transfer
1 EUR (Temporarily unavailable)
Payment Cancelation/Recall³
50 EUR
Payment queries (Amendment)
50 EUR
Payment Investigation⁴
150 EUR
Currency exchange between EUR, USD, and GBP currencies only
1%
Currency exchange involving CHF, PLN, CAD, and JPY currencies
2%
Payment execution time for SEPA and international transfers
SEPA Outgoing Credit Transfer (CT)
Up to 1 business day
SEPA Outgoing Instant Transfer (INST)
Within seconds
Faster Payments Outgoing transfer
Up to 2 hours (Temporarily unavailable)
TARGET2 (T2) Outgoing transfer
Up to 1 business day (Temporarily unavailable)
CHAPS Outgoing transfer
Up to 1 business day (Temporarily unavailable)
SWIFT Outgoing transfer
1 - 4 business days (Temporarily unavailable)
There may be a delay in execution time periods provided above when additional checks or verifications are made on the side of banks or payment service providers participating in the transaction order execution.
Card fees
Virtual card activation fee for the first 10 cards
1 EUR/card
Virtual card activation fee starting from the 11th card
10 EUR/card
Card issuing fee
Free
Card delivery fee
8 EUR
Card activation
Free
Monthly fee for the card
Free
Second card fee (with delivery)
8 EUR
Card order cancellation
Free
Lost card or replacement (order a new one)
8 EUR
Sales transaction fee (International)
Free
Sales transaction fee (Intra EEA)
Free
Sales transaction fee (Lithuania)
Free
FX on VISA Direct transactions in other currencies
5%
FX on transactions in other currencies
2%
ATM withdrawal fee (International)
1.5 EUR + 2%
ATM withdrawal fee (Intra EEA)⁵
2 EUR
ATM withdrawal fee (Lithuania)
1.5 EUR + 1%
Balance inquiry via ATM
0.5 EUR
Dispute representment fee (per each disputable transaction)
10 EUR
OCT (International)
Free
OCT (Intra EEA)
Free
OCT (Lithuania)
Free
¹ THE SHA payment instruction is applied to outgoing SWIFT transfers. You will pay for the transfer order while the beneficiary will handle the charges applied by their bank and any other intermediaries.
² For payments in British Pounds within the United Kingdom, in case any faster and/or cheaper payment option is available, we will route the payment and adjust the fee accordingly.
³ If the payment has not yet been processed, we will issue a cancellation request; otherwise, we will initiate a payment recall.
⁴ In addition to any extra charges that may incur during the investigation.
⁵ Except Lithuania.
