General
Pricing is determined by the country of issuance of the identity documents (used for verification).
List of supported and prohibited countries
Please check the lists of permitted countries for legal and natural users, prohibited countries for clients, beneficiaries, payment destinations, and other relationships, and prohibited activities on this page.
Account fees
Initial EUR IBAN account opening fee
Free
Monthly account fee
20 EUR/month or 200 EUR/year (for Ukrainian clients registering on or after 16.12.2025)
Monthly account fee (previous promotions)
5 EUR/month or 50 EUR/year (for Ukrainian clients registered before 13.06.2025 and between 01.09.2025–15.12.2025)¹
¹ For clients registered between 01.09.2025–15.12.2025, the fee will increase to 20 EUR/month or 200 EUR/year starting from 14 February 2026, following an advance notice period.
0 EUR (for first-time Ukrainian clients registered between 13.06.2025 and 31.08.2025, valid until 13.06.2026)²
² The 0 EUR monthly fee offer is valid until June 13, 2026, for Ukrainians who registered their account before September 1, 2025.
Additional (EUR or multicurrency) account opening
Free
Monthly multicurrency account fee
Free
Account confirmation letter
6 EUR (VAT included)
Dormant account fee (applies monthly after 6 months of inactivity until the balance reaches 0)
20 EUR
Funds safekeeping fee (in case of impossibility to redeem / transfer funds as described in Clause 20.7 of Genome T&Cs; applies starting from 8th day of notification)
0.005 % (but not less than 1 EUR) of the daily balance stored (If your remaining balance is 10 EUR or below, we may apply a one-time fee up to the amount of your remaining balance).
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Transfer fees & Currency exchange
Incoming / Outgoing transfer inside Genome
Free
SEPA Incoming (Credit and Instant) transfers
Free
SEPA Outgoing (Credit and Instant) transfers
1 EUR
Top-up by non-Genome card (same cardholder only)
3%
Cancellation of outgoing SEPA transfer
20 EUR
Incoming SEPA payment recall processing fee*
50 EUR
Dispute or search of outgoing wire transferred funds
150 EUR
Currency exchange between the EUR, USD, and GBP currencies only
1%
Currency exchange involving CHF, PLN, CAD, JPY, CZK, HUF, SEK, AUD, and DKK currencies
2%
*Charged per incoming SEPA recall request declined or left unanswered.
Card fees
Virtual card activation fee for the first 10 cards
1 EUR/card
Virtual card activation fee starting from the 11th card
10 EUR/card
Card issuing fee (including initial card delivery)
8 EUR
Card delivery fee (return or resend of a physical card)
8 EUR (VAT included)
Card activation
Free
Monthly fee for the card
Free
Second card issuing fee (with delivery)
8 EUR
Card order cancellation
Free
Card issuing fee (replacement of the lost or stolen card, including delivery)
8 EUR
Sales transaction fee (International)
Free
Sales transaction fee (Intra EEA)
Free
Sales transaction fee (Lithuania)
Free
FX on VISA Direct transactions in other currencies
3%
FX on transactions in other currencies
2%
ATM withdrawal fee (International)
1.5 EUR + 2%
ATM withdrawal fee (Intra EEA)*
2 EUR
ATM withdrawal fee (Lithuania)
1.5 EUR + 1%
Balance inquiry via ATM
0.5 EUR
Dispute representment fee (per each disputable transaction)
10 EUR
OCT (International)
Free
OCT (Intra EEA)
Free
OCT (Lithuania)
Free
*Except Lithuania.
