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Professional assistance for Genome business accounts
We gathered a team of industry professionals to guide you and assist you with every step of using Genome. From onboarding and business account setup to API integrations with accounting systems and Visa cards — you always receive professional and timely assistance.
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Excellent multi-channel customer service
Chat support
Talk to agents in a live chat on the website for a quick fix and effective answers. Click on a chat icon in the bottom right corner of the page to start the conversation.
Email support
Describe your issue or ask a question in a fill-in form available in web or mobile application and receive an answer. Or, write directly at: support@genome.eu.
Messenger support
Choose a communication channel that works best for you. We have social media support channels via Facebook Messenger, WhatsApp, Instagram, Telegram, and Twitter.
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Enjoy the benefits of a professional assistant
Get your answers at the right time
We know how important it is to receive help in time. That’s why we’re available from 8 am to 8 pm (GMT+3) to assist our clients immediately.
No more appointments
No need to make time for talking to specialists or advisors. Our support team is available at hand from your smartphone or computer.
Enhanced customer support tools
Genome is using integrated advanced AI technology, enabling quicker and smarter responses to help solve your issues faster.
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New to Genome? Don’t hesitate to ask for help!
Genome is an electronic money institution that provides all our services online - for your convenience! The same goes for our customer support! Need more information about our personal and business services? Write us an email at support@genome.eu and we will come back to you!
Easy sign-up for personal and business accounts
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Professional customer care for companies
Dedicated account managers for businesses in Genome. Get professional help with setting up your account.
