About Genome

Genome security: how we protect your money and data

Security of Genome’s services and clients’ data

Additional services

Genome's security measures

We implement all the tools and follow relevant regulations to protect our clients' data from breaches, unauthorized transactions, cybersecurity threats, and fraud. Our services are also optimized to be secure and compliant for your use.

That said, clients should also know how to ensure the security of their data when using Genome's services. We provide essential financial fraud prevention advice to help our clients protect their personal information before and during the use of Genome's payment methods and services.

Think you can spot a scam? Test your knowledge of fraud prevention

Do you know how to recognize a scam when you see one? Take our quick fraud prevention test to see how sharp your fraud-detection skills really are - and learn how to stay one step ahead of the scammers.

Take the test

A licensed and regulated Electronic Money Institution

Genome is an Electronic Money Institution licensed and supervised by the Bank of Lithuania. We operate entirely online, and our clients can access Genome’s web version via their computers, laptops, phones, and tablets, or download the Genome app on their phones or tablets.

Strict compliance and certifications

Our compliance efforts confirm our commitment to information security, privacy, and operational resilience, in line with the EU's Digital Operational Resilience Act (DORA). To protect our clients' data at every step, Genome complies with all major regulations and standards, including:

Secure payments and money transfers

You can send money using your personal or business wallet, with each transfer protected by two-factor authentication, ensuring that you authorize transfers. Genome also uses secure login measures and transaction monitoring to add an extra layer of protection when you manage funds online. This helps reduce the risk of unauthorized access while giving you more confidence when making local or international transfers.

Card security and control

You can order virtual and physical Visa cards for personal and corporate purposes. Genome cards are designed for secure everyday use. This gives you more control over spending and helps you react quickly if you notice anything unusual through protections such as:

Strong authentication for online payments
Real-time transaction visibility
The ability to manage your cards directly in the app

We protect your payments

At Genome, we implement payment security through a mix of compliant infrastructure, technical safeguards, and continuous monitoring. Our team works with PCI DSS-aligned standards and protects sensitive payment data with strong encryption and tokenization, so card information is not exposed in plain form.

About payment protection

Notice suspicious activity? Report it now

If you notice suspicious activity or unauthorized transactions, block your account or card immediately via the Genome app or web platform. Then, contact fraud@genome.eu or support@genome.eu for help.